Posted in Undependable Support

Must-read piece on Google’s undependable support

James Fallows:

Here’s the problem: Google now has a clear enough track record of trying out, and then canceling, “interesting” new software that I have no idea how long Keep will be around. When Google launched its Google Health service five years ago, it had an allure like Keep’s: here was the one place you could store your prescription info, test results, immunization records, and so on and know that you could get at them as time went on. That’s how I used it — until Google cancelled this “experiment” last year. Same with Google Reader, and all the other products in the Google Graveyard that Slate produced last week.

Fallows naively says he still “trusts” Google for search, because search and advertising is Google’s bread and butter. He would be wise to switch to other search engines.

Blekko is a good spam-free alternative, Twitter and Topsy are good real-time alternatives, and Bing is an acceptable all-around alternative. DuckDuckGo is good too – it makes use of Google, Bing, and Blekko results while protecting the privacy of searchers.